Digital FAQ
Customer Service

F.A.Q's

PLEASE USE Wi-Fi to download the Robb Report app and all issues. The Robb Report app does not work properly when downloaded using a cellular network or a weak Wi-Fi signal.

I have print subscription to Robb Report. Does my print subscription include access to the iPad and iPhone editions?

I have print subscription to Robb Report. Does my print subscription include access to the iPad and iPhone editions?
Yes. Print subscribers get free access to Robb Report's iPad and iPhone editions.


I previously set up a user name and password. Why can't I sign in?

I previously set up a user name and password. Why can't I sign in?
We have a new version of the App that will require you to re-enter your account information, one time only. Download the latest version of the App and follow the instructions here https://ssl.palmcoastd.com/19301/apps/-190511 to set up your digital access.


How do I validate my print subscription?

How do I validate my subscription?
Download the app onto your device from the App Store. Tap the subscribe icon, then tap Log In. Validate using your account number or email address and zip code

VALIDATE BY ACCOUNT NUMBER:
Tap Account Number

Enter your 9-digit Account Number (on your address label or available from customer service at 800.947.7472).
Enter your Email address
Enter your Zip code
Tap Done
You should now be able to download all issues associated with your subscription.

VALIDATE BY Email address and zip code
Tap email and zip

Enter the email address associated with your print subscription
Enter your zip code
Tap Done
You should now be able to download all issues associated with your print subscription.


I can't access issues associated with the subscription I purchased via iTunes?

I can't access issues associated with the subscription I purchased via iTunes?
The Robb Report app is compatible with the most recent version of iOs. However, users will need to delete and reinstall the Robb Report app in order to access issues. If you recently updated to the most recent version, please delete your Robb Report app from the Newsstand icon on your iPad and download the latest version of the Robb Report app from the App Store. Once you've reinstalled the app go to the Library and tap the cog icon in the top right corner. Select Restore All Purchases. You should now be able to download all issues associated with your subscription.


I purchased a subscription via iTunes. Why can't I sign in?

I purchased a subscription via iTunes. Why can't I sign in?
Customers who purchased their subscription via iTunes do not need to sign in. The sign-in feature is for print subscribers who have validated their credentials and created a free digital-access account. iTunes subscribers, simply tap the Library icon and newly released issues will be available to download. If you are still experiencing problems, tap the cog icon in the upper right of the Library page to Restore All Purchases. This cog icon will also allow you to remove issues from your iPad.


Can I cancel my print subscription and convert to an iPad/iPhone-only digital subscription?

Can I cancel my print subscription and convert to an iPad/iPhone-only digital subscription?
Yes. Please contact customer service at 800.947.7472 or RobbReport@emailcustomerservice.com to convert your print subscription to an iPad/iPhone-only digital subscription. International subscribers, please call 386.246.0137.



Current print subscribers get FREE access to Robb Report on the iPad and Nook - Click here for details!
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