1. How long does it take for a change of delivery address to take effect?

Please allow six to eight weeks for your change of address to take effect.

2. When will I receive the first issue of my subscription?

For U.S. orders, please allow 4 to 6 weeks for your new subscription order to process.

For Canadian and International orders, please allow 8 to 12 weeks for your new subscription order to process.

3. Where can I find my account number?

You can locate your account number in several places.

On your mailing label: Your account number appears above your name and mailing address. Include all digits, including zeros, when entering your account number.

Please refer to the highlighted section of the sample mailing label located at the Manage Your Account Sign On page.

On your invoice: Your account number will also appear on invoices and renewal reminders.

Referring to your account number whenever you contact us will help us serve you better.

4. How can I get information about an invoice I received?

You can verify the order invoice and your account balance after you Sign On at the Manage Your Account area. It will require you to enter your subscriber account number found on the magazine mailing label OR your full name, mailing address, AND e-mail address.

If there is an amount due on your account, pay it online at the Pay My Bill page. If you have additional questions about billing and payment procedures, please ask Customer Service by typing in your question at the Send A Comment page.

5. What should I do if my magazine arrives late or not at all?

Report your problem at the Report Missed or Damaged Issues page in the Manage Your Account area. It will require you to enter the date of your missing issue and your e-mail address.

6. I do not want my name or e-mail address made available to other companies. How can I make that known to Military History Quarterly Magazine?

Go to the Change My Address page of the Manage Your Account area, and select the No button for the question, "May we contact you by e-mail with special offers from carefully selected third parties that we think you may enjoy?"

7. What if I cannot find the answer that I am looking for? How do I report my problem to Customer Service?

Reporting your problem through the Send A Comment page is the fastest way to get your questions answered!

Go to the Send A Comment page of the Manage Your Account area. Type your inquiry in the box provided. Be sure to include detailed information about your account and problem so that Customer Service can best assist you.

8. Is ordering online safe?

Yes, it is safe to place orders and conduct bill payment transactions online. Military History Quarterly Magazine uses Secure Socket Layer (SSL) technology for all online transaction. SSL encrypts your personal information such as name, address and credit card number in an effort to prevent unauthorized access of this information during the transmission of your online order.

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