1. How long does it take for a change of delivery address to take effect?

Please allow six to eight weeks for your change of address to take effect.

2. When will I receive the first issue of my subscription?

For U.S. orders, please allow 4 to 6 weeks for your new subscription order to process.

For Canadian and International orders, please allow 8 to 12 weeks for your new subscription order to process.

3. Where can I find my account number?

You can locate your account number in several places.

On your mailing label: Your account number appears above your name and mailing address. Include all digits, including zeros, when entering your account number.

On your invoice: Your account number will also appear on invoices and renewal reminders.

Referring to your account number whenever you contact us will help us serve you better.

4. How can I get information about an invoice I received?

You can verify the order invoice and your account balance after you sign in to the Manage Your Account area. To sign in enter your email address and password, or if this is your first time here create an account using your email address attached to your account and a password.

If there is an amount due on your account, pay it online by clicking the Make Payment link on your Manage Your Account page. If you have additional questions about billing and payment procedures, please ask Customer Service by typing in your question at the Contact Customer Service page.

5. What should I do if my magazine arrives late or not at all?

Report your problem at the Contact Customer Service page in your Customer Service area. Please enter the date of your missing issue and your e-mail address.

6. I do not want my name or e-mail address made available to other companies. How can I make that known to Aviation History Magazine?

Go to the Manage Privacy Options in your Customer Service area. Make sure the check boxes are selected or are not selected based on your preference for your account"

7. What if I cannot find the answer that I am looking for? How do I report my problem to Customer Service?

Reporting your problem through the Contact Customer Service page is the fastest way to get your questions answered!

Go to the Contact Customer Service page of the Manage Your Account area. Type your inquiry in the box provided. Be sure to include detailed information about your account and problem so that Customer Service can best assist you.

8. Is ordering online safe?

Yes, it is safe to place orders and conduct bill payment transactions online. Aviation History Magazine uses Secure Socket Layer (SSL) technology for all online transaction. SSL encrypts your personal information such as name, address and credit card number in an effort to prevent unauthorized access of this information during the transmission of your online order.

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